Refund policy
We hope you love your Rooted Raine order! If something isn’t quite right, we’re happy to help with eligible returns.
Returns
Eligible items may be returned within 7 days of delivery. To qualify for a return, merchandise must be:
- Unworn, unwashed and unused
- In original condition
- Free from makeup, deodorant, perfume, pet hair or other signs of wear
- Returned with original tags and packaging when applicable
To request a return, email hello@rootedraine.com with your order number and the item(s) you would like to return. Please wait for return instructions before sending anything back.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If you receive an incorrect, damaged or defective item, contact us at hello@rootedraine.com as soon as possible with your order number and photos of the item so we can make it right.
Refunds
Once an approved return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.
Please allow several business days for your bank or credit-card provider to process and post the refund after it has been issued.
Order Cancellations
Because orders may begin processing quickly after they are placed, we cannot guarantee that an order can be changed or canceled once submitted. Contact us at hello@rootedraine.com as soon as possible if you need assistance.
Questions?
Contact us at hello@rootedraine.com.